Peculiarities of the Social Services Market and Problems of Their Quality Assessment
( Pp. 130-139)
More about authors
Smirnov Vladimir M.
All-Russian Research Institute of Labor Protection and Economics of the Russian Ministry of Labor
Moscow, Russian Federation Svetlana M. Basharina (Suntsova)
Russian State Social University
Moscow, Russian Federation Basharina Anna A.
All-Russian Research Institute of Labor Protection and Economics of the Russian Ministry of Labor
Moscow, Russian Federation Svetlana M. Basharina (Suntsova)
Russian State Social University
Moscow, Russian Federation Basharina Anna A.
Abstract:
The subject of the research is the quality of services in the field of social services for the population. The purpose of the work is to conduct research of social services, to provide an analysis of the market of services in the field of social services and methods for assessing the quality of the services under consideration. The relevance of the research is due to the fact that the methodology for assessing the quality of services has not yet been definitively established. Identifying problems and inaccuracies in quality assessment will allow us to find a more accurate way to assess the dynamics of the market of services provided. The scientific novelty consists in identifying shortcomings and developing proposals to eliminate them when evaluating the quality of services provided by social service institutions. Considering the analysis of social organizations work and methods of assessing the quality of services provided, the author came to the conclusion that it is necessary to consider a new methodology that takes into account the opinions of consumers and experts, as well as the actual data of institutions.
How to Cite:
Smirnov V.M., Basharina (Suntsova) S.M., Basharina A.A. Peculiarities of the Social Services Market and Problems of Their Quality Assessment. Sociopolitical Sciences. 2023. Vol. 13. No. 6. Pр. 130–139. (In Rus.) DOI: 10.33693/2223-0092-2023-13-6-130-139. EDN: BKKPDG
Reference list:
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Shabanova M.M., Kurbanova A.V. The current state of social services in the Russian Federation. In: Science Week 2023: A collection of materials from the 44th final scientific and technical conference of teachers, staff, graduate students and students of DSTU (Makhachkala, April 17–29, 2023). Makhachkala: Dagestan State Technical University, 2023. Pp. 438–440. EDN: CCXTNK.
Shestakov M.A., Smirnov V.M., Danilina M.V. Dynamics and structure of the market of services in the field of social services of the population, taking into account the non-governmental sector. Economics: Yesterday, Today, Tomorrow. 2022. Vol. 12. No. 9-1. Pp. 414–427. (In Rus.) DOI: 10.34670/AR.2022.14.67.025. EDN: DMUWFD.
Shestakov M.A., Smirnov V.M. Investigation of the influence of non-governmental suppliers on the social services market. Economics: Yesterday, Today, Tomorrow. 2023. Vol. 13. No. 2-1. Pp. 28–36. (In Rus.) DOI: 10.34670/AR.2023.94.10.003. EDN: NQTFMU.
Ishbulatova V.R., Semenov A.M. Analysis of problems of assessing the quality of social services. Bulletin of Science and Creativity. 2016. No. 4 (4). Pp. 86–91. (In Rus.) EDN: VXDLIX.
Kozyreva L.D., Shkurupey O.V. The system of social services for the population in the era of digitalization: social innovations and development prospects // Scientific Proceedings of the Northwestern Institute of Management of the RANEPA. 2018. Vol. 9. No. 4 (36). Pp. 184–189. (In Rus.) EDN: YTGAHB.
Molchanova S.Yu., Usacheva E.A. The problem of assessing the quality of public social services. Scientific Papers of the Northwestern Institute of Management of the RANEPA. 2014. Vol. 5. No. 1 (13). Pp. 50–53. (In Rus.) EDN: ULSPAF.
Kholostova E.I., Malofeev I.V. The system of social services for the population: a historical excursion and a modern view: A monograph. Moscow: Dashkov and Co., 2016. 368 p.
Shabanova M.M., Kurbanova A.V. The current state of social services in the Russian Federation. In: Science Week 2023: A collection of materials from the 44th final scientific and technical conference of teachers, staff, graduate students and students of DSTU (Makhachkala, April 17–29, 2023). Makhachkala: Dagestan State Technical University, 2023. Pp. 438–440. EDN: CCXTNK.
Shestakov M.A., Smirnov V.M., Danilina M.V. Dynamics and structure of the market of services in the field of social services of the population, taking into account the non-governmental sector. Economics: Yesterday, Today, Tomorrow. 2022. Vol. 12. No. 9-1. Pp. 414–427. (In Rus.) DOI: 10.34670/AR.2022.14.67.025. EDN: DMUWFD.
Shestakov M.A., Smirnov V.M. Investigation of the influence of non-governmental suppliers on the social services market. Economics: Yesterday, Today, Tomorrow. 2023. Vol. 13. No. 2-1. Pp. 28–36. (In Rus.) DOI: 10.34670/AR.2023.94.10.003. EDN: NQTFMU.
Keywords:
social services, recipients of social services, quality of social services, social service providers.
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